Privacy Policy

Effective date: October 12, 2026

NorthEast Heating & Cooling, LLC ("NorthEast," "we," "us") respects your privacy. This policy explains what information we collect through northeast-hvac.com, how we use it, and the choices you have.

What information we collect

Information you give us.

When you fill out our contact form or schedule an estimate, we collect your name, phone number, email address, service address, appointment preferences, and anything you choose to tell us about your home, building or project.

Information collected automatically. Like most websites, our site collects basic technical information when you visit, such as your IP address, browser type, device, pages viewed and how you arrived at the site. This is collected through cookies and similar tools (see "Cookies and tracking" below).

We do not collect payment information through this website.

How we collect it

Our contact form
Our online estimate scheduling
Emails and phone calls you make to us
Cookies and analytics tools on our site

Why we collect it

We use your information to:

Respond to your questions and requests
Schedule, confirm and prepare for estimates and installations
Provide maintenance plan service to installation customers
Send reminders and updates about your appointment or project
Understand how visitors use our site so we can improve it
Meet legal, tax and recordkeeping requirements

How we store, use and share it

Our website is hosted on Wix.com. Your information is stored on Wix's secure servers and in the business email and scheduling tools we use to run NorthEast.

We do not sell or rent your personal information. We share it only:

With service providers that help us run our business and website (such as Wix for hosting, forms and scheduling, and Google for email), only as needed to provide their services
When required by law, or to protect our rights, property or safety
With your permission, for example if you ask us to coordinate with a contractor, utility or rebate program on your behalf

If you apply for an Energize CT rebate, you submit that information directly to Energize CT, and their own privacy policy applies.

How we communicate with you

We contact you by phone, text, or email about your inquiry, estimate, installation or maintenance plan. We do not send marketing emails or newsletters. If you'd rather we not contact you, call or email us and we'll update our records.

Cookies and tracking

Cookies are small files stored on your device. Our site uses:

Essential cookies set by Wix so the site, forms and scheduling work properly
Analytics cookies [Wix Analytics / Google Analytics] to see how many people visit and which pages they use

Third-party features on our site, such as the Google Map and Google Reviews, may set their own cookies under their own privacy policies. You can block or delete cookies in your browser settings, though some site features may not work as well.

Your choices and rights

You can ask us to:

Tell you what personal information we have about you
Correct information that is wrong
Delete your information, unless we need to keep it for legal or business records
Stop contacting you

To make a request, email us at info@northeast-hvac.com or call (959) 595-2327. We'll respond within a reasonable time, and we won't treat you differently for making a request.

Links to other websites

Our site links to other sites, such as Energize CT, Google, Facebook and Instagram. We're not responsible for their privacy practices, so please read their policies.

Updates to this policy

We may update this policy from time to time. Changes take effect when posted on this page, and we'll update the effective date above.

NorthEast Heating & Cooling, LLC

17 Mountain View Rd, Bethany, CT 06524
(959) 595-2327